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“Akela were engaged to lead the design and implementation of the ServiceNow IT service management platform across the Agency’s Cyber Security and Corporate IT Branch. The platform also needed to be positioned to incorporate other business units over the following 2 years.
The Akela team worked closely with all stakeholders to ensure accurate requirements were captured, developed rapid proof of concepts, and confirmatory testing done at each stage.
Akela were highly successful in achieving the required end state, placing the Agency in an excellent position to expand the platform enterprise-wide, as well as integrating key strategic vendors and service delivery partners.”

Mr Tony Kitzelmann – Chief Information Security Officer.
Australian Digital Health Agency – Digital Transformation